Terms

Refund Policy

We gladly accept returns and exchanges.

Ship items back within: 30 days of delivery

Return address: 7 Fairfax road, Cambridge, UK, CB1 3AY

Buyers are responsible for return shipping costs, unless there are problems with the order.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please note that we can not accept returns for framed posters, unless there is a problem with the order.

Shipping Policy

Your order will be sent out on average within 5 days of ordering.

Estimated shipping delivery times:

USA: 3-5 business days after fulfilment

Canada: 5-10 business days after fulfilment

Europe: 10-20 business days after fulfilment

World: 10-20 business days after fulfilment

Your order will be sent out on average within 5 days of ordering.

International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

Order never arrived:

If your order didn't end up arriving, be sure to let us know!

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at support@mrpishook.com noting your order number. We'll see what can be done.